Wholesale DSL Terms and Conditions
Digital Subscriber Line (DSL) Service
Provision of Service
DSL service is provisioned over WTC’s existing end user facilities to provide a connection between the Customer’s premises and WTC’s central office.
WTC will qualify DSL service between WTC’s central office and the Customer’s premises. The purpose of the qualification is to determine the availability and suitability of WTC’s existing end user facilities to provide this service. WTC will not provision DSL service on facilities that are not suitable for service.
WTC does not undertake to originate data, but offers the use of its service components, where available, to Customers for the purpose of transporting customer- originated data.
DSL Service is provided subject to availability and limitations of WTC’s central office and outside plant facilities, and is only available where technical capabilities permit.
WTC will not provision DSL service if WTC reasonably determines that it is not technically feasible over existing facilities or that will cause interference problems with existing service.
During network maintenance and software update periods, it may be necessary for WTC to interrupt DSL service. WTC reserves the right to temporarily interrupt DSL service at other times and in emergency situations.
Temporary Suspension of Service
Temporary suspension of service is not offered with DSL service.
Minimum Service Period
The minimum service period for DSL service is one month.
Responsibility of the Company
WTC will provision DSL Service for the Customer up to and including the end user’s Network Interface (NI).
Responsibility of the Customer
The Customer is responsible for providing compatible Customer-provided equipment (CPE) to connect to WTC’s DSL service.
The Customer is responsible for providing WTC with the necessary information to provide DSL service.
The Customer is responsible for obtaining permission from its subscribers for WTC’s employees or agents to enter the Customer’s premises at any reasonable hour for the purpose of installing, inspecting, repairing, or upon termination of service, removing the service components of WTC.
The Customer is responsible for preventing illegal access to their computers and network.
The Customer shall maintain an Acceptable Use Policy with subscribers that forbids abuse and fraudulent use of WTC’s DSL Services.
DSL services may only be used for lawful purposes and in a manner which does not violate any law or infringe upon any copyright, trademark, trade secret, right of publicity or privacy. WTC is under no obligation to monitor information transmitted to or from its Customer’s subscribers.
If it is determined that DSL service is subject to federal jurisdiction, DSL service, terms, conditions, rates and charges will be subject to a Federal Communications Commission (FCC) tariff filing.